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Motomobil // COVID-19 information

Dear customers,

From Monday, June 22, 2020, we will take a step towards normality and open the shop to customer traffic. Please note the following:

  • Customers have to wear "face caps" during the stay in the shop, which means real mouth-nose protection. Scarves, turtlenecks, etc. are not to be understood as such.
  • In addition to members of our team, only three (3) other people may stay in the store.
  • Only one of the two customer terminals is open; our team member is protected from aerosols by an acrylic glass partition. Please only go to this "counter".

In order to prevent you from having to find out after waiting times that the parts you are looking for are not immediately available, it would be good if you arranged to pick up the ordered parts with us in advance by telephone.

The opening times are Monday to Friday from 8 a.m. to 5 p.m., on Saturday from 9 a.m. to 1 p.m.

And again: This applies from Monday, June 22, 2020.

Please send inquiries of any kind to us preferably by email or using the contact form .

 

Regarding shipping, please note:

>>> Runtimes of 2 weeks, in rare cases even longer, are currently not excluded for small packages and also within Germany.
In some countries or their regions, parcel shipments are only restricted, under certain circumstances not possible.

The shipping service providers almost collapse under the extremely increased amount of parcels sent. You have to handle a doubling of the volume, unlike for example at Christmas but with a reduced workforce. As long as we all buy everyday goods not in the (open) corner shop but "on the Internet", that won't change anytime soon.

It may take several days for your parcel to be scanned for the first time after we collect it - until then it may not appear in the shipment tracking. Even if the parcel tracking shows a location or even a notified delivery, this information is not binding.

In such cases, there is no point in complaining or requesting replacement delivery if the package has been sent, simply saying: wait.

Maybe we should all recognize the opportunity and relate what is really important. All of our health should be high on this list - including that of parcel deliverers.

Your team motomobile.

 

Covid-19 Websites:


>>> Robert Koch Institute


>>> Federal Ministry of Health


>>> Johns Hopkins University *



(* this page is extremely interesting if you want to look at the countries concerned in comparison)