Under the following links you will find all the information and information that is legally relevant for long-distance trade.
The EU Commission operates an internet platform for the settlement of disputes in online trade at the web address https://ec.europa.eu/consumers/odr.
We are however convinced that a call to this arbitration board is not necessary. We always go out of our way to make sure that mistakes and misunderstandings that are never completely avoidable do not turn into disputes. Please contact us in case of a complaint via the contact form, by phone or by e-mail directly to us.