Note for your attention:
The EU commission maintains an internet platform for the arbitration of online trading disputes. This can be reached under: https://ec.europa.eu/consumers/odr/.
(It is of course to be used by EU citizens only).
We are however convinced that it will be not necessary to call this arbitration platform. Mistakes and misunderstanding can never be avoided totally, but we are always striving hardly not to let them become a case of dispute. Therefore and in any case of complaint, please contact us via telephone, fax, e-mail and the contact form.