Returning goods 

When returning items, please attach the original invoice clearly visible to the outside of the parcel. This makes it easier and quicker to process the return. If the return is being sent from a non-EU country, the items being returned must be clearly marked on the invoice attached to the outside of the parcel for customs purposes, ideally using a highlighter and the note ‘Return to sender’. 

Returns without the original invoice attached to the outside of the parcel may lead to delays in processing and additional costs during customs clearance. Customs may refuse to forward the consignment, in which case the parcel will be returned to you.